Refund and Returns Policy

BACMARKET is governed the Distance Selling Act  and acts under these guidelines. If you are unhappy with your purchase, you are able to return the item for a refund, repair or exchange within 28 days.

Item Unwanted/ Changed My Mind

Should you change your mind, the item isn’t suitable or wasn’t what you are expecting, you can return the unused item to us in store within 28 days of delivery/collection for a full refund for the value of the item (minus any delivery costs). The item/s must be in original packaging and be unused. Should you require collection of the item this cost will be deducted from your refund value.

Item Faulty or Damaged

Whilst we make every effort to quality check our products, should you find your item damaged prior to delivery/collection please advise us within 28 days in order to arrange repair, collection or replacement at no extra charge. If your appliance develops a fault within the manufacture warranty period, we will arrange for your appliance to inspected and repaired by a fully trained manufacturers’ service engineer.

Item Damaged in Transit

If you find your item has been damaged in transit please report it to us as soon as possible in order for us to arrange a replacement.

How to return?

You need to contact our support team via email at support@bacmarket.com to arrange a return. Our return address is: Unit 5 Seaview Workshop Timber Road, Horden, Peterlee, SR8 4TE.